🎧 Unmanned support system
Answer around the clock, look up orders, shipping, and the knowledge base, and hand the context to a person when the rules say so.
Build time
10-20 days
Difficulty
Intermediate
For
Commerce support / SaaS support / After-sales teams
Try the demoProblem
- Repeated questions fill the queue, and nights and peaks overflow.
- Order and shipping lookups jump across several systems.
- When a person takes over, the customer explains the problem again.
Solution
- Intent
- Order lookup
- Shipping lookup
- Knowledge answer
- Handoff
Live demo
Chat demo · Phase one is a simulation so you can check the interaction and the deliverable. It will not write to your live CRM, WeChat, or store.
Unmanned support system Demo
SimulatedTry the inputs and deliverables. Outputs are demo data—no production systems or live publishing.
User
Where is my order?
AI
Found order SO-10482. ✓ Status: Shipped ✓ Carrier: SF Express SF1234567890 ✓ ETA: Tomorrow Want tracking on your phone? You can also ask about address changes, refunds, or invoices.
Workflow
- 01Receive the question
- 02Read the intent
- 03Query the systems
- 04Write the answer
- 05Hand off when needed
Architecture
Input
Customer question, Order number, Knowledge base
Agent
Unmanned support system
Tools
Ticketing, Orders, Shipping lookup
Output
Direct answer
Implementation: LLM + RAG + tool calling
Input
- Customer question
- Order number
- Knowledge base
Output
- Direct answer
- Case log
- Handoff summary
Stack
- LLM
- RAG
- Knowledge base
- Tool calling
API
- Ticketing
- Orders
- Shipping lookup
GitHub
https://github.com/jnMetaCode/agency-agents-zh/blob/main/support/support-support-responder.mdEstimate
Reference range ¥30,000 - ¥90,000. This estimate follows the current scope and changes with how deep the integrations go. It is not a market list price.
FAQ
Can it run with no people?
Order, shipping, and knowledge questions are answered automatically. Refunds, complaints, and out-of-policy cases go to a person with the context already collected.
What do you need ready?
Common questions, an order lookup API, and the rules for handing off.
How long does it take?
Orders, shipping, and the knowledge base together are about 10–20 days.
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